Privacy Policy

Our Commitment to Your Privacy

At Precision Detail, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with our website and services. We are committed to maintaining transparency about our data practices and ensuring your information is handled responsibly.

We understand that trust is fundamental to our relationship with you. This policy outlines our practices regarding your personal data and your rights under applicable privacy regulations.

Information We Collect

Information You Provide Directly

When you use our contact forms, request a consultation, or communicate with us, you may provide:

Name and contact information (email address, phone number)
Address and location details for service requests
Service preferences and specific cleaning requirements
Feedback, questions, or other communications you send to us
Payment information (processed securely through third-party payment processors)

Information Collected Automatically

When you visit our website, certain information is collected automatically:

Browser type and version
Operating system and device information
IP address and general geographic location
Pages visited, time spent on pages, and navigation patterns
Referring website or source that directed you to our site
Date and time of your visit

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience. For detailed information about our cookie usage, please review our Cookie Policy.

How We Use Your Information

We use the information we collect for the following purposes:

Service Delivery

To respond to your inquiries, schedule cleaning services, process service requests, and communicate about your appointments and service details.

Website Improvement

To analyze how visitors use our website, identify areas for improvement, and optimize the user experience through analytics and performance monitoring.

Communication

To send you service confirmations, updates about your requests, responses to your questions, and important information about our services.

Marketing (With Consent)

To send promotional materials, service updates, and special offers only if you have opted in to receive such communications. You can unsubscribe at any time.

Legal Compliance

To comply with legal obligations, respond to lawful requests from authorities, protect our rights, and prevent fraud or abuse.

Legal Basis for Processing

We process your personal data based on the following legal grounds:

Consent: When you voluntarily provide information through forms or opt in to communications
Contractual Necessity: To fulfill service agreements and respond to your requests
Legitimate Interests: To improve our services, prevent fraud, and maintain website security
Legal Obligations: To comply with applicable laws and regulations

Information Sharing and Disclosure

We do not sell your personal information to third parties. We may share your information only in the following circumstances:

Service Providers

We work with trusted third-party service providers who assist us with website hosting, analytics, payment processing, and communication tools. These providers are contractually obligated to protect your data and use it only for the purposes we specify.

Analytics Partners

We use analytics services to understand website usage patterns. These services may collect data about your browsing behavior, but this information is aggregated and anonymized where possible.

Legal Requirements

We may disclose your information if required by law, court order, or governmental request, or to protect our rights, property, or safety, or that of others.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, subject to the same privacy protections outlined in this policy.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Specific retention periods include:

Contact form submissions: Retained for up to 2 years unless deleted upon request
Service records: Maintained for the duration of our business relationship and up to 3 years after service completion
Marketing communications: Retained until you unsubscribe or request deletion
Website analytics data: Typically retained for 14-26 months

Data Security Measures

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our security practices include:

Secure data transmission using SSL/TLS encryption
Regular security assessments and updates
Limited access to personal data on a need-to-know basis
Employee training on data protection and privacy best practices
Secure storage systems with access controls and monitoring

While we strive to protect your information, no method of transmission over the internet is completely secure. We cannot guarantee absolute security but are committed to implementing industry-standard protections.

Your Rights and Controls

Depending on your location and applicable laws, you have the following rights regarding your personal information:

Right to Access

Request a copy of the personal information we hold about you.

Right to Rectification

Request correction of inaccurate or incomplete personal information.

Right to Erasure

Request deletion of your personal information, subject to legal obligations.

Right to Data Portability

Receive your personal information in a structured, commonly used format.

Right to Object

Object to processing of your personal information for specific purposes.

Right to Withdraw Consent

Withdraw consent for data processing at any time, where processing is based on consent.

To exercise any of these rights, please contact us through our contact page. We will respond to your request within 30 days.

Your Rights and Opt-Out Instructions

You are not required to provide any personal information when using this website. If you prefer not to share your data, you may:

Avoid filling out contact forms, account registrations, or any data-submitting features
Disable cookies through your browser settings (see our Cookie Policy for more details)
Contact us directly to request the deletion of any previously shared personal data

We respect your privacy choices. If you would like us to delete your data, please reach out to us through the Contact page. We will process your request promptly.

Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

When you click on third-party links, you are leaving our website and should be aware that external privacy policies may differ from ours.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child under 18, we will take steps to delete such information promptly.

If you believe we have collected information from a child, please contact us immediately so we can address the situation.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. When we transfer data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will post the updated policy on this page with a revised "Last updated" date.

For material changes that significantly affect your rights, we may provide additional notice through email or a prominent notice on our website. We encourage you to review this policy regularly to stay informed about how we protect your information.

Your continued use of our website after changes are posted constitutes your acceptance of the updated Privacy Policy.